Specialist communications to meet healthcare’s challenges
Communication has always been key in healthcare, whether it’s connecting patients with doctors or enabling an efficient practice. Discover intelligent end-to-end solutions, designed, delivered and managed by our team of experts.
How MPS can help
Telephony
Improve patient access and on-site communication with our intelligent telephony solutions. Our range of on-premises, cloud and hybrid systems can integrate with clinical databases to provide the exact solution your practice needs.
Connectivity and WiFi
Fast, reliable connectivity is required to underpin cloud and IP telephony solutions. It is also needed to connect your practices and patients mobile devices to the public internet via secure WIFI. MPS can design, deliver and support fully integrated connectivity and WIFI solutions.
Recent projects
De-Montfort Surgery
The practice phone system limitations often made it difficult for patients to get through to the surgery resulting in the De Montfort Surgery recording 52% patient satisfaction for GP Patient Surveys, some of the worst results in the region. Consultant and Surgery Business Manager Paul Houseman was tasked with improving the situation and GP…
Four Shires Medical Centre
The Four Shires Medical Centre shares a waiting area with The White House and Mange Cottage GP practices. Each had their own phone systems, but the practices realised they could streamline their systems.
Clarendon Lodge Medical Practice
The practice had been tied into a contract, which funded the surgery phone system by using a non-geographic 0844 number for incoming calls. Despite capping the rebate from the previous provider such that the practice was not making any profit, a small number of patients were very vocal about the cost of calls to the surgery.
Park Medical Centre
For some years, the Medical Centre had concerns raised by patients on how ineffective their old telephone system was and the problems it created for patients trying to get through to the surgery. The Centre needed a modern telephone system that could deal with the patient demands that they faced on a daily basis.
New Dispensary Surgery
A combination of patient complaints about the call charges and the NHS Directive instructing practices not to use premium rate 0844 telephone numbers for patient calls, meant that the New Dispensary Surgery needed to review its communications.
Forest House Medical Centre
With such a busy practice, the phone calls coming in were unmanageable. In fact, patients calling in for emergency appointments were often met with an engaged tone and, on finally getting through, were often advised that all the appointments for the day had been booked.
NHS South West Commissioning Support Unit
The 19 health centres used a range of different telephone systems and fixed line services from a number of providers. Most of the telephone systems had been in place for up to 10 years and their functionality was less than adequate.
Park Lane Surgery
The practice had a dated, analogue telephone system that had ceased to be fit for purpose. With only three lines in and out and no call-recording facility, staff had to wait for lines to be free at certain points in the day.
Find out more
If you want to enhance your practice’s efficiency and access, speak to us about how our specialist communications solutions can help.
Call us on 0330 333 6400, e-mail info@mpsplc.co.uk, or use the form below.