Advanced Telephony Better Purchasing Framework Provider


Welcome to our dedicated page as a cloud communications provider approved by the NHS Better Purchasing Framework. We are proud to be part of this initiative, ensuring that healthcare organisations across the United Kingdom have access to reliable and secure telecommunications solutions.

As an approved telecommunications provider within the NHS Better Purchasing Framework (BPF), we are dedicated to connecting healthcare organisations and facilitating communication critical to patient care. Our cloud communications solutions are designed to enhance connectivity, streamline operations and support the healthcare sector’s mission of providing high-quality care.

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MPS Cloud Voice for General Practice

MPS Cloud Voice for General Practice is a “best of breed” solution comprising of MPS pro services and connectivity, Splicecom SelectVoice advanced telephony and Metier Call Connect GP middleware.

Call Connect GP is an established, advanced clinical system interface which provides a richer, more functional and secure solution. It separates patient data from the telephony network.

MPS Cloud Voice for General Practice, which was, and continues to be, developed entirely in the UK can be deployed as a pure cloud or hybrid (cloud and on-premises survivable gateway) solution, the latter providing operational continuity in the event of a cloud or cloud connectivity outage. A pure cloud solution is only as stable as your broadband. A hybrid cloud option is critical to operational continuity.

Key Features

Wide choice of handsets and headsets; desktop, DECT/wireless, softphones for

PC/laptops and mobiles

Single or multi-level auto attendant

In queue messaging

Position in Queue/Callback

Call Routing/Forwarding

Call Recording

Historical Call Reports

Realtime Wallboards

Interoperability

Connects to EMIS, SystmOne and Vision (uniquely at the same time if required in a call centre/hub setup).

Provides a much richer and more functional solution with better security/isolation than a simple “direct” Telephone System Clinical System Integration.

Designed specifically not to write ANY information back to the clinical system.

Can be developed to interface with any Patient focussed systems, including Meddbase, RiO, Lorenzo and Pharmacy Systems.

Implementation

MPS allocates a dedicated project coordinator to every MPS Cloud Voice implementation. The coordinator deals with all internal and external dependencies and resource required to ensure successful project management, completion and outcome including:

Site survey and technical validation
Connectivity provisioning and number porting
Any networking requirements (cabling, routing, switching) to support advanced voice
Customer communication
Timescale planning
Resource allocation (MPS and external)
Training
Project completion

Typical lead-time from order to completion for General Practice projects is between 2 and 8 weeks, dependent upon connectivity and networking requirements related to supporting the advanced voice solution.

Service Level Agreements

MPS provides life-cycle support from its 24/7 services desk, manned by certified engineers and managed using the Company’s “Halo” service delivery system and Datto remote management and monitoring solution. Customer cases can be logged by telephone or by email directly to the Halo platform.

All cases are assigned SLA’s dependent upon severity which are monitored and managed in conjunction with the Halo platform.

Support is delivered remotely and on-site throughout the UK.

Service availability exceeds 99.9% from the Cloud Platform and should achieve 100% when deployed as a hybrid solution. The latter involves a cloud solution plus a network survivable gateway installed in the surgery. In the event of an outage of the cloud platform or main internet circuit there is automatic failover to the gateway, and continuity of voice services.

How MPS can helpRecent projectsGet a quote0330 333 6444

How MPS can help


MPS has achieved a significant milestone by securing a coveted spot on the prestigious NHS ‘Better Purchasing Framework’ list for advanced telephony services. Developed by NHS experts with a specialised focus on GP surgeries and primary care networks (PCNs), MPS offers innovative cloud-hosted telephony solutions.

At the core of this framework is a comprehensive telephony system equipped with a wide array of features, including auto-attendant and interactive voice response (IVR), call reporting and forecasting, call recording, office telephony, and rule-based call routing.

MPS distinguishes itself as a prominent player in this field, having supported medical practices for over 30 years, providing a holistic cloud telephony platform designed specifically to support NHS organisations.

Our platform harnesses cutting-edge cloud-based telephony technology and seamlessly integrates with NHS clinical systems, resulting in enhanced operational efficiencies and the delivery of improved patient services.

Get in touch


Ready to explore how our telecommunications solutions can support your healthcare organisation’s mission? Contact us today.

Together, we can strengthen healthcare communication and connectivity, ultimately improving patient care and outcomes across the United Kingdom.

Our partners


To deliver the protection you need, we’ve partnered with the best brands in communications.

Gamma Platinum Partner

Gamma

Horizon is a pure cloud telephony solution built on the world-leading Cisco Broadworks platform. Delivering both functionality and scalability, it is suitable for organisations of all sizes.

Splicecom

Splicecom is an advanced, powerful Multi Application Platform which can be deployed as a pure cloud, on premises or hybrid solution to increase flexibility and resilience. Full Enterprise PBX functionality and scale-ability make it suitable for a broad range of organisations of all sizes.

Mitel partner

Mitel

Mitel is a leading global provider of Enterprise cloud and on-premises telephony systems. Mitel’s MiVoice platform and MiCloud service simplify communications between offices and remote workers, with scalability up to 65,000 users.

NEC

NEC has been providing professional communication solutions for more than 50 years. From their award-winning SV systems to Interactive Voice Response, NEC is ideal for SMEs looking to collaborate seamlessly and enhance their customer experience.

Panasonic

A market leader in the SME space since the 1980s, in 2020 Panasonic announced its withdrawal from the global telephone systems market with effect from December 2022. We are able to support current and legacy systems indefinitely, and can advise on succession planning and replacement.

Recent projects


De-Montfort Surgery

The practice phone system limitations often made it difficult for patients to get through to the surgery resulting in the De Montfort Surgery recording 52% patient satisfaction for GP Patient Surveys, some of the worst results in the region. Consultant and Surgery Business Manager Paul Houseman was tasked with improving the situation and GP…

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Four Shires Medical Centre

The Four Shires Medical Centre shares a waiting area with The White House and Mange Cottage GP practices. Each had their own phone systems, but the practices realised they could streamline their systems.

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Clarendon Lodge Medical Practice

The practice had been tied into a contract, which funded the surgery phone system by using a non-geographic 0844 number for incoming calls. Despite capping the rebate from the previous provider such that the practice was not making any profit, a small number of patients were very vocal about the cost of calls to the surgery.

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New Dispensary Surgery

A combination of patient complaints about the call charges and the NHS Directive instructing practices not to use premium rate 0844 telephone numbers for patient calls, meant that the New Dispensary Surgery needed to review its communications.

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