Projects we have delivered
Working with private and public sector organisations, we define, develop, integrate, manage and optimise networked solutions which deliver business process change and return on investment.
Orbital Fabrications Ltd
Orbital Fabrications had a mix of computer hardware, running various operating systems and software. There was no consistency, and they found the teams, particularly those who work remotely, had issues accessing information they needed to best serve their customers.
The Busy Bees Group
MPS has been working with the customer since 2003 when it installed a number of small Panasonic telephone systems in Busy Bees nurseries. From a base of fewer than 30 nurseries in 2004, Busy Bees had big growth plans. This posed risks for the Busy Bees IT team around management, control, support and security of voice and data systems and networks,…
The Bevan Group
Bevan Group’s need was simple – effective management of IT to enable their teams to perform and provide the service their customers had come to expect. Before the decision to outsource IT requirements in 2016, the Group already used MPS for its fixed and mobile voice communications and Internet access. In addition to this, they employed a…
Forest House Medical Centre
With such a busy practice, the phone calls coming in were unmanageable. In fact, patients calling in for emergency appointments were often met with an engaged tone and, on finally getting through, were often advised that all the appointments for the day had been booked.
Park Medical Centre
For some years, the Medical Centre had concerns raised by patients on how ineffective their old telephone system was and the problems it created for patients trying to get through to the surgery. The Centre needed a modern telephone system that could deal with the patient demands that they faced on a daily basis.
Park Lane Surgery
The practice had a dated, analogue telephone system that had ceased to be fit for purpose. With only three lines in and out and no call-recording facility, staff had to wait for lines to be free at certain points in the day.
NHS South West Commissioning Support Unit
The 19 health centres used a range of different telephone systems and fixed line services from a number of providers. Most of the telephone systems had been in place for up to 10 years and their functionality was less than adequate.
Kellaway Building Supplies
Expansion and the acquisition of new businesses resulted in Kellaway using communication services from multiple suppliers, with varying levels of cost, service and support.
Clarendon Lodge Medical Practice
The practice had been tied into a contract, which funded the surgery phone system by using a non-geographic 0844 number for incoming calls. Despite capping the rebate from the previous provider such that the practice was not making any profit, a small number of patients were very vocal about the cost of calls to the surgery.
New Dispensary Surgery
A combination of patient complaints about the call charges and the NHS Directive instructing practices not to use premium rate 0844 telephone numbers for patient calls, meant that the New Dispensary Surgery needed to review its communications.
Four Shires Medical Centre
The Four Shires Medical Centre shares a waiting area with The White House and Mange Cottage GP practices. Each had their own phone systems, but the practices realised they could streamline their systems.
King Edward VII School
The School had a number of specialist requirements such as Automated Text Alerts to notify parents of pupil absences or adverse weather conditions, the ability to contact “roaming” staff such as Premises Officers and Lunchtime Supervisors; and an overwhelming variety of constantly changing requirements for contact and voicemail from individual…
De-Montfort Surgery
The practice phone system limitations often made it difficult for patients to get through to the surgery resulting in the De Montfort Surgery recording 52% patient satisfaction for GP Patient Surveys, some of the worst results in the region. Consultant and Surgery Business Manager Paul Houseman was tasked with improving the situation and GP…
King Edward VI Handsworth Grammar School
Safeguarding students is important for every school. This extends to the time spent online in the classroom. The school’s commitment to helping students embrace new technologies means a practical application in the classroom – allowing students to experience these technologies for themselves.
Frank Wise School
As with any school, Frank Wise School faces tough budgetary constraints. Over 85% of its budget is allocated to staff costs, as they are a special needs school. This means that the school has to be very careful with what it spends.