Midland Phone Services Ltd (MPS) was incorporated in 1991, as a subsidiary of a mobile telephone retail and distribution business called Midland Phones, to sell, install and maintain Panasonic Business Telephone Systems. The Company obtained BS5750 Part 2 accreditation (now ISO9001 certification) and secured the licenses required under the Telecommunications Act (1984) to provide commissioning and maintenance services.


The current management team acquired the Company from the Group by way of an MBI during January 1996. Share capital was increased and the Company became Midland Phone Services plc. Activities remained focused on the sale, installation and support of Panasonic telephone systems as well as some ancillary products and services.


The Company was appointed as a BT Indirect Channel Partner and commenced the promotion of the BT Retail Calls and Lines Portfolio in conjunction with Panasonic telephone system sales and also into its established customer base.


Leveraging its relationship with BT the Company entered into a dealership agreement with BT Cellnet (now O2) and introduced “mobile” into its portfolio promoting the BT Cellnet service by preference, complimented by the Orange and Vodafone offerings via those providers respective distribution channels.


The Company was now well established as Panasonic’s leading UK telephone system dealer and strengthened this position by acquiring the business of Belworth Telecom Ltd, a Panasonic telephone system dealer based in Bristol.


Following a review of the business and its strategy in response to perceived market demands, a decision was taken to differentiate the Company from its traditional competition by broadening its portfolio of products, skills and services. New relationships were created with suppliers of data and IP networking infrastructure including Cisco and various wholesale internet service providers. Technical staff with data networking expertise, experience and qualifications were recruited. The plan was to transform the business into a converged voice and data networks systems integrator where solutions would be designed, delivered and supported exclusively by the Company’s own in-house resource. Data networking expertise would be required to proficiently integrate IP telephony and VoIP into the LAN and WAN environment and, in turn, capitalise on the opportunity afforded by the introduction of these technologies to the UK market.


The Company terminated the referral agreement it entered into with BT Retail in 1998 in favour of wholesale agreements with BT Openreach and Kingston Communications for the resale of telephone lines, outbound telephone calls and inbound telephony services. The Company could now contract directly with its customers for the provision of a comprehensive portfolio of PSTN, ISDN and IP Network Services (telephone lines, telephone calls, internet access circuits, wide area networks and inbound telephony).

In addition, during 2006, the Company acquired the business of ADV Maincom Ltd, another Bristol-based Panasonic telephone system dealer.


By 2008 the Company had become clearly differentiated in its market. Capabilities around delivering and supporting end-to-end, fixed and mobile voice and data networked solutions including the integration of IP Telephony and VoIP into IP/data networks had been recognized by customers and also prospective customers, many of which were of significant scale. It was clear that a more scalable telephony product providing more seamless IP networking capabilities and enhanced applications was required to compliment the Panasonic product. Following a comprehensive review of the market, training and accreditation process the Mitel product was introduced.

Also during 2008, the “MPS Intelligent Communication Solutions” brand was introduced in recognition of the Company’s ethos of delivering a broad portfolio of products, skills and services throughout the UK and Eire.


The Company’s data networking capabilities, in particular expertise related to running real-time communications (voice and video) over IP networks, have attracted attention during IP telephony installations. Customers are showing a clear preference to procure pure LAN and WAN infrastructure from the Company and this area of the business starts to experience strong growth. Many customers start to request IT services from the Company as well and so an IT team is recruited. The Company becomes a Microsoft Partner and starts to develop relationships with other IT vendors.


Notwithstanding organic portfolio development, the Company remains the leading Panasonic telephone system dealer in the UK as well as Europe, with the largest installed base supported under formal contract. This position was strengthened in June 2012 with the acquisition of the Portsmouth based Panasonic telephone system dealer, Telecall Ltd.


Constructionline Supplier accreditation is secured.

The NEC telephone system product and associated applications were introduced to the Portfolio to address certain IVR requirements, for specific applications mainly in the schools and medical practice sectors.


The ongoing development of the Company’s skills, products and services continues to increase its degree of differentiation from more traditional telephone system dealers, “mobile” dealers, data system integrators and IT service providers. Customer service is the absolute cornerstone of the MPS business. Past and present planning and investment means that end to end, fixed and mobile, voice, data and IT networked solutions are designed, delivered and supported exclusively by dedicated, committed MPS staff; maintaining control, managing all aspects of projects and eliminating multiple supplier conflict. This broad skill base is complimented by particular expertise and experience in certain vertical markets including Healthcare and Education.


Whilst we promise never to neglect the Midlands and phones remain a vital product in our portfolio our geographical reach, skills, products and services have been very much broader than they were in 1996 for some time. Many of our customers and suppliers know us as simply “MPS”, the brand we introduced in 2008 as we realised the selective nature of our company name relative to our actual capabilities was causing increasingly frequent confusion.

In 2015, our 25th year of trading, we changed the name of the Company to MPS Networks plc which we feel more accurately describes the nature of our business in conjunction with our established strapline “intelligent communication solutions”. The name change does not affect our Company Registration Number, VAT Registration Number, Bank Details, rights and obligations related to all contracts with customers and suppliers; which all remain unchanged.


The status of the Company’s Microsoft Partnership is upgraded to Gold Certified in Windows and Devices, and Silver Certified in Datacentre and Midmarket Cloud Solutions.

As part of our ongoing commitment to deliver first-class service and support to our customers the Company was one of the very first organisations to upgrade its Quality Systems to the latest revision of ISO 9001:15. Certification to this absolute latest standard was awarded on 24th May 2016.


TDM, analogue and digital telephony is now legacy with IP telephony representing the future. MPS partnered with Gamma Telecom in 2007 and is now benefiting from reselling Gamma’s UK market-leading SIP trunks and Horizon Cloud Voice Solution. In recognition of the quality of MPS as an organisation and the quantity of business transacted, Gamma appointed MPS a Gold Partner during August 2018. Gamma trades with over 1200 partners in the UK of which only 32 are categorised as Gold.


In 2020 the Company achieved ISO27001 and Cyber Essentials accreditations.

Information Security Management and Cyber Security systems and processes, together with highly regarded accreditations which evidence their standard and efficacy, are critical to the ongoing development of the business in general, and in particular related to IT services and the latest addition to the portfolio, cyber security services.

To find out more about MPS call us on 0330 333 6400