Testimonials

I just wanted to write and say a big thank you for ensuring that the new telephone system and the server move took place efficiently and smoothly.

The team at MPS were very accommodating and could not do enough on the day to ensure our business continued to be managed.

In particular, the Service Delivery Manager was really helpful on the day and has also given us continued support.

I really appreciate all your help since the first day we explored moving our existing contract over to MPS, and the support we received despite the current pandemic.

My experience with MPS has been absolutely faultless. From the first day when we got the quote, through to yesterday being install day, every single member of the MPS team has been great.

Totally informative very thorough and very friendly. No matter what questions I have asked, nothing has been too much trouble. If that person cannot help they immediately get me through to someone who can.

Having had our last 2 phone systems from another supplier, we were expecting a similar experience on this occasion. But no, it has been an absolute pleasure to do business with MPS and I would certainly recommend the company to anyone looking for a new system.

Thanks again for all your help and look forward to being a customer of yours for a long period.

I just wanted to take the opportunity to thank both of you particularly for such a good job, but please also thank all those involved.  You were both very patient with me when I started to glaze over when it got technical!

Our Covid-19 Plan

So far so good since we have moved to working from home. We have changed a lot of diverts and put multiple hunt groups in place, but all very simple. Without MPS, we would have been sorting through a lot more spaghetti to get home working organised.

Our Covid-19 Plan

I can only reiterate Andy’s words. Thank goodness you were prepared and responded so quickly. I cannot thank you enough for all the support you and your team have given. Let’s hope we all come through this safe and sooner than later.

Let me thank you and all your team for the amazing job you are doing and under such pressure huge thanks on behalf of all those who depend on you like APT!

We await staff to get their phones sorted and then we can ask them to work from home hopefully form tomorrow afternoon.

Thank you again. We are totally grateful to you all.

Just want to say a huge thanks for your help with the delivery of our internet and Smoothwall safeguarding solution. Especially at these testing times with the Coronavirus restrictions, we’re dealing with the team at MPS have been able to assist and overcome all obstacles. Thank you all so much for this, you’ve been fantastic!

Our Covid-19 Plan

I want to send my sincere thanks to you all and also any of your colleagues who I am not aware of.

Once we made the final decision to home base half of the office team, you guys did a storming job. We were calling with issues and questions and you all acted professionally and calmly. All pretty much done in a day; all of my team are working with full systems capacity.

Thanks again you are a credit to the profession. I know “IT” guys get some stick, but let’s be honest we really are screwed without you!

Day-to-day, we have found MPS to be responsive and helpful.

I would have no hesitation in using them again.

I wanted to let you know how helpful your engineer has been over recent weeks. We have made some big changes to the way our phone system has been working and he really has gone the extra mile to get the most out of it for us.

He’s made himself available to us even when not on-site and in training via phone, any queries he has followed up on and supported us. He has also called in to ensure things are running as expected and worked around us quite a bit.  I’ve known him quite a long time and I know what an experienced engineer he is, and that he is good at what he does.  It’s always good to see engineers and suppliers who genuinely want to help the customer.

I would appreciate it if you could pass on my thanks for, not just today, but for how well MPS has delivered the projects for Shearwell since I have been here over the last 3 years.

I think your network services administrator is a wonderful contact to work with. Your consultant and voice & data project coordinator have been excellent in delivering exactly what we wanted.

MPS Networks are experts when it comes to IT and Communication Solutions. We have been with MPS for the last six years. Nothing is too much trouble and their knowledge of the IT and Communication Solutions is truly outstanding. It is always a pleasure doing business with them.

I am really pleased with the service and knowledge of your engineers they have been really supportive and helped us in setting up the new phone system.

Please pass on my thanks to the guys for their support over the weekend in assisting the BCH move.

Brilliant effort by them on Friday and Saturday in not only assisting with the telephony but also with general desk setups.

Very much appreciated – also thanks to the sales consultant and the service delivery manager in getting us to the point today where with the phones configured for agile working we’ve had hardly any issues.

MPS were recommended to me by another Practice Manager so I made an appointment to meet with the MPS Consultant who was straightforward and honest to deal with.

I felt confident that MPS offered us the best solution for our needs; and we agreed to purchase a system that would give us 5 lines, new handsets and call recording for a cost similar to our current monthly outlay.

Our MPS installation was handled expertly and efficiently by the MPS Project Manager, who came with a colleague on the first day and then came back on his own the second day. Both were polite, considerate and extremely helpful; a credit to their company. They quietly got on with their work with practically no disruption for the practice team.

Since the installation, we have had very little need to call for any support, but I can say from the couple of times that we have either called or emailed support that the response has been quick and efficient.

Project management support was excellent throughout our new office telephony provision from initial contact/start-up, through communication during control and execution of tasks to final delivery checks on business outcome.  Attention to the critical path was well considered and applied.  The MPS PM was responsive/effective in addressing problems and on exploring additional scope. The solution was arrived at quickly and upgrade to SIP telephony achieved in the new offices.  The project was delivered to dates required and MPS were flexible/accommodating in addressing problems encountered along the way. MPS Engineers did a great job for us. They took on the problem we encountered with cabling from the BT distribution box to the office floor to resolution.  This would have taken much longer and the process would have been much more tortuous without this support. MPS helped address some poor quality cabling work into the comms room from our other suppliers. Switch over went very smoothly. I was very happy with communication throughout.  MPS staff were responsive and careful to convey understanding and arrive at good decisions and action, not just transmit information.

After many major problems with our previous phone system at the practice, we approached MPS for quotes and information relating to their phone system. We met with the MPS consultant on several occasions where everything was discussed in much detail, and it was all very understandable.

I can honestly say, that the phone system which was installed by MPS is absolutely great for the practice, and reception staff love working with it. Installation was very smooth, with barely any interruptions to our staff and patients. The training which was received post installation was also excellent, with the MPS staff being able to answer any of the many questions posed to them.

We dealt with the MPS consultant from start to finish, and have always had immediate and efficient help/answers/information from him and the team at MPS. We have had a few tweaks made along the way as you would with any new system, but the patients and staff definitely can see the benefits of our new phone system.

I would not hesitate in recommending MPS to other practices and would like to thank them wholeheartedly for their assistance throughout the whole process so far. The new system has also saved us money too which is always of benefit.

We have been MPS customers since 1996 when you installed a Panasonic telephone system in our office in Halesowen.

Since that time, our business has grown and we now trade from 6 premises across the UK and employ around 300 staff.

MPS guided us through this period of transformational change with a technology roadmap which has delivered, and continues to deliver, real business benefits. We now outsource design, delivery and support of all our ICT systems to MPS.

MPS employs great people, with skills encompassing fix and mobile, voice, data and IT communications. We work in partnership; it’s much more than a supplier relationship. MPS add value by working as an extension of our organisation. It’s a complete end-to-end solution, which is critical and enables us to focus on the continued growth of our own business as opposed to managing disparate suppliers of the broad range of ICT products and services that MPS provides and supports.

MPS designed a solution that was fit for purpose, ticked all the boxes and resolved the issues we were facing.

Their implementation team was fantastic, they helped design the recorded messages, even set up and printed the labels on the telephone handsets. The floor walkers on the day trained the staff and everything went smoothly.

Post implementation my issues and complaints around the telephone systems installed have been zero. Our patient participation groups have given a thumbs up. Our telephony infrastructure is no longer an issue.

I have found our MPS Consultant knowledgeable and supportive. I know that I am able to speak to him whenever I want to. He always responds to messages and I trust and value his advice.

I should like to extend my gratitude for the manner in which you undertook the work. Your team’s immediate attendance and enthusiasm in the planning meetings appreciated and the attitude and help from this point was admirable. The recent efforts on a Friday which went above and beyond the norm led to the resolution of several issues and we were able, on Monday, to begin working without any significant setbacks.

Once again, our thanks to you all for the splendid manner in which you helped us achieve our goal. I look forward to a successful relationship with MPS.

As always you and your colleague’s service is excellent and we appreciate it.

Please could you pass on my sincere thanks and gratitude to your engineer who attended the practice yesterday.

He was excellent whilst here and carried out everything and a little more than we anticipated and was a credit to your organisation.

All we have received from my staff and patients since having our telephone system installed by MPS in May 2016 are compliments.

I can quite easily say that the changeover by the MPS staff was fantastic, it went so smoothly, there were no problems, the staff at MPS ensured all the staff were confident in using the telephone system and could not have asked for anything more. The phone system was set up exactly how we hoped it would work and with excellent discussions with our account manager, who dealt with my enquiry from start to finish.

I would certainly have no qualms in recommending MPS for their professionalism, customer service and their very friendly manner. They also ensured that we would not only just be receiving an efficient new telephone system but on top of this, savings. What more can we ask for?

Thank you everyone at MPS

When meeting MPS it soon became obvious that they had a good technical knowledge of the telephone system and fully understood the requirements of a doctor’s surgery. The installation went smoothly and any minor issues since then have been quickly dealt with by the helpdesk. MPS delivers what is asked of them.

I’ve been very pleased with the service from MPS, they provide a personal service with big company capabilities.

The solution from MPS offers massive ongoing savings. I would definitely recommend MPS to other schools.

Excellent job as usual. Thanks for the enormous effort you have put in to this. It is very much appreciated.

MPS have supplied our mobile telephones for the past six years and during this time we have found them to be very competitively priced but the real bonus for us has been the excellent customer service support.

MPS have provided a first class service, whereby any issues or problems which do arise are dealt with quickly and efficiently.  Based upon our experience we would be happy to recommend MPS as a very reliable and customer focussed supplier.

MPS were polite, hardworking and have a personality which makes discussing things very easy and understandable.

MPS regularly goes above and beyond what we could reasonably expect… I would be happy to recommend them.

MPS provides us with honest and independent advice, competitive pricing and great service, I am always happy to recommend them.

I am very pleased we switched to MPS, it has made my life so much easier. MPS have been absolutely excellent offering us a huge amount of support. They are so accommodating – nothing is too much trouble. I am happy to recommend MPS and have already done so to colleagues in our Clinical Commissioning Group.

From the very start not only were MPS able to demonstrate but they were also able to understand our specific requirements and anticipate our future needs.