Mitel Contact Center Solutions enable you to enhance customer service while minimizing contact center costs. They allow businesses to handle customer inquiries quickly and efficiently, and empower managers to improve business processes.

Businesses come in all sizes and their contact center requirements and capabilities vary greatly. To meet the scale, feature and price point requirements of all formal contact centers Mitel’s Contact Center Solutions are offered in two packages:

Mitel Contact Center Enterprise Edition is a scalable, resilient, and virtual solution for highly sophisticated contact centers of all sizes across one or more locations.

Mitel Contact Center Business Edition is designed for individual/single site contact centers that have 25 or fewer agents and focused application needs.

For information on product and application interoperability, please contact us.