Latest Customer Satisfaction initiative will set new benchmarks.

Aligned with our policy of driving continual improvement in the quality of our service and customer satisfaction levels, MPS has implemented a new interactive customer satisfaction program.

The program, which includes a brief on-line questionnaire, asks MPS customers to provide feedback on all aspects of our service including sales, project management and installation. The questionnaire is delivered by an email which connects customers directly to a web portal where responses are automatically recorded and analysed. 

The increased intelligence provided by this new system will help MPS monitor ongoing performance, build on strengths, address any weakness and better incentivise staff with bonus schemes specifically aligned to customer satisfaction.   

MPS staff and departments will also be able to monitor their own performance. The system produces league tables which identify the performance levels of individual departments and members of staff. The league tables are hosted on the MPS intranet and departments and individuals whose performance is of a continually high standard will receive a range of bonus scheme benefits.